General Terms & Conditions

General Terms and Conditions of the Internet shop ananas.wtf


General provisions
These general terms and conditions (hereinafter referred to as "Terms & Conditions") regulate the rights and obligations between the Seller and the Buyer when purchasing through e-commerce system of the e-shop www.ananas.wtf (hereinafter referred to as "Site"), provided by the following operator:
All4Gastro s. r. o.
Nobelova 1/A Postal Code: 831 02 Bratislava - Nové Mesto,
Company ID no. (IČO): 48115878, Tax ID no. (DIČ): 2120084505, VAT ID no. (IČ DPH): SK2120084505


2. Definition of basic terms

"Buyer" is a natural person registered in the Seller's electronic database who, after self-authorization, has placed an electronic order (hereinafter referred to as "Order"). The Buyer must provide true and accurate information in the registration form. "Recipient" means the natural person defined in the Order by the Buyer to receive the subject of the Order at the address specified in the registration form as the place of delivery (hereinafter referred to as the "Delivery Address"). "Seller" is the operator:

Business name: All4Gastro s.r.o.
Registered office: Nobelova 1/A, Postal Code: 831 02 Bratislava - Nové Mesto
company ID no. (IČO): 48115878
tax ID no. (DIČ): 2120084505
VAT ID no. (IČ DPH): SK2120084505
Registered in the Commercial Register of the District Court Bratislava I, Section Sro, Insert No. 104053/B, email: info@ananas.wtf

"Order" is a completed and submitted electronic order form containing information about the Buyer, or the Recipient (if not identical with the Buyer), the ordered goods (hereinafter referred to as "Goods") from the offer of the shop and the price of the Goods and services. "Item" is Goods from the catalogue of Goods. An Order may contain several items from the catalogue of goods and also each item in the Order may be represented by a different number of items.

"Supervisory Authority":
Slovak Trade Inspection (SOI – “Slovenská obchodná inšpekcia”). www.soi.sk
State Veterinary and Food Administration of the Slovak Republic www.svps.sk Public Health Office of the Slovak Republic, uvzsr@uvzsr.sk
3.Price of Goods and Services

3.1 All prices of the Goods listed on the Site include value added tax (VAT) at the applicable rate determined in accordance with applicable law. This price includes the price for delivery of the Goods within Bratislava. Prices for delivery of the Goods outside the city of Bratislava are set out in a separate price list.

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3.2. Upon acceptance and payment of the Order, the price of the Goods ordered is binding on both the Buyer and the Seller.

3.3 The price of the Goods may be changed by the Seller prior to confirmation of the Order if there is a change in legislation, exchange rates, a significant increase in inflation or a change in the prices of the producers or suppliers of the Goods, or if the Seller discovers that the price in question has been incorrectly indicated.

3.4 The prices of the Goods on the Site may be changed from time to time depending on the current offers of the Seller's business partners and suppliers.

3.5 In the case that the price charged for the Goods supplied is higher than the price of the Goods stated on the Site, the Buyer has the right to refuse to purchase such Goods at the time of delivery of the Goods.

3.6 The final price of the Order includes the price of the Goods inclusive of VAT and costs of transport.

4. Payment terms

4.1 The Order will be paid by the Buyer directly on the website www.ananas.wtf - by payment card (debit or credit): Master Card, Maestro, Visa, Diners Club, through a payment gateway.

4.2 The proof of payment for the Goods is an invoice in electronic form, which contains data in accordance with applicable law.

5. Order

5.1 The Buyer creates a shopping list and orders delivery of the Goods in accordance with the shopping list that the Buyer created.

5.2 The Order is placed by clicking on the "Order with obligation to pay" button when processing the shopping basket on the Site. The Seller shall confirm the submitted, paid Order, to the Buyer by sending an Order confirmation to the e-mail address provided by the Buyer.

5.3 The Buyer may create its shopping list and order Goods at any time, 24 hours a day and 7 days a week.

5.4 The Seller shall deliver the Goods to the Buyer within the period from 12 to 48 hours starting from the placement of the order during working days. We do not deliver Goods outside of working days.

5.5. The dimensions, weight and other particulars of the Goods shown on the Site of the Seller's e-shop are those provided by the producer and may differ from their actual dimensions, weight and other particulars.

5.6. Only the selection of the Goods based on the description is binding for the purposes of the Order, the visuals and pictures are for information purposes only.

5.7 The Buyer may cancel an Order placed and paid for via e-mail sent to: eshop@ananas.wtf or by telephone or sms (text message) to +421 903 125 881, quoting the Order number.
Order may be cancelled no later than the next day after the order is placed, by 6:00 a.m.


5.8 If the Buyer has ordered Goods which are not available, the Seller is entitled to offer the Buyer other, substitute Goods, with similar characteristics or at the same price as the Buyer has ordered.

6. Delivery terms

6.1. The Goods shall be delivered to the Buyer at the address specified in the "Street" - Delivery Address field.
6.2. The place of delivery of the Goods is the Delivery Address specified by the Buyer.

6.3. The Buyer may also authorise another person to take over the delivery of the Order ("Other Recipient"). The Other Recipient may take over the delivery of the Goods in the Buyer's absence. If neither the Buyer nor the Other Recipient will be present at the delivery address of the Goods, the Seller shall immediately contact the Buyer in an attempt to agree on another date for delivery of the Goods. In the event that it is not possible to agree with the Buyer on delivery of the Goods at a different time on a given day and delivery of the Goods on that day is not possible, the Goods shall be stored in the Seller's warehouse and, after the Seller and the Buyer will agree via telephone on the takeover of the Goods.

6.4. Delivery of the Order shall mean delivery of the Goods to the first lockable door of the house or block of flats. If the Buyer resides in a residential complex where access is restricted (e.g. gates etc.) the Buyer is obliged to ensure access to the Seller's personnel. The Seller is not liable for non-delivery of the Goods if access to the Delivery Address is not permitted.

6.5. In the event of adverse weather conditions or other complications, delivery of the Goods will be adjusted to these conditions. If delivery is significantly delayed, the Seller will contact the Buyer and notify the Buyer of the extension to the delivery time. The Goods will be delivered to the Buyer at the earliest date that conditions permit.

6.6. If the Order cannot be delivered for reasons attributable to the Buyer, the Seller shall be entitled to a refund.

6.7. The purchase contract between the Seller and the Buyer is concluded upon the Buyer's acceptance of the Goods at the place designated by the Buyer. Refusal to accept the Goods on delivery does not have the effect of withdrawal from the contract.

6.8. Ak Kupujúci zaplatí Kúpnu cenu Objednávky a Tovar si prevezme, prechádza naňho vlastnícke právo vzťahujúce sa k tomuto Tovaru.

6.9. Pri dodaní Tovaru je Kupujúci oprávnený za prítomnosti personálu Predávajúceho prezrieť si dodaný Tovar, jeho množstvo a kvalitu.

6.10. Predávajúci je oprávnený odmietnuť dodanie Tovaru Kupujúcemu, ktorý si objednal dodanie Tovaru a na ním určenom mieste dodaný Tovar neprevzal, nenachádzal sa na mieste dodania Tovaru a z tohto dôvodu nedošlo k uzavretiu kúpnej zmluvy.

7. Withdrawal from the contract

7.1 The Buyer may not withdraw from a contract, the subject matter of which is goods that rapidly deteriorate or perish, such as foodstuffs with specified storage conditions, fresh foodstuffs [Section 7 (6) lit d)].
See the Complaints Procedure, point 11 below.

8. Buyer's rights and obligations

8.1 The Buyer is responsible for the up-to-datedness of his/her data entered on the Site, including his/her address, telephone number, email address, payment information and data relating to the Recipient of the Goods.

8.2 The Buyer must be available and able to accept the Order.

8.3 The Buyer must provide a correct and complete Delivery Address to which the Goods are to be delivered. It is also the Buyer's obligation to pay the total price of the Order and to accept the delivery of the Goods to the extent specified in the Order.

8.4. The Buyer has the right to have his/her personal data deleted from the Seller's database if the Buyer so requests in writing. The Seller is obliged to delete the Buyer's data from the database no later than 7 days after receipt of the Buyer's written request. After the deletion of personal data in the database, only the following data will remain in the database: data necessary for accounting purposes, tax purposes as well as other purposes in accordance with Act No. 395/2002 Coll. on Archives and Registers and on the Amendment of Certain Acts.

9. Rights and obligations of the Seller

9.1. The Seller's obligations include processing the Order, dispatching the ordered Goods and delivering it to the Buyer's delivery address if the Goods are available at the Seller's warehouse or at its partners. Furthermore, the Seller is obliged to delete the Buyer's personal data from the database if the Buyer so requests in writing.

9.2. The Seller has the right to unilaterally change the provisions of these Terms & Conditions as well as all prices and charges, even without prior notice. The new Terms & Conditions and price list will be valid and binding on the Buyer upon their publication on the Site.

10. Copyrights and Licenses

10.1. The mark "pineapple.wtf", all logos of the Seller and all titles, names, fonts, graphics, button icons, trademarks, service marks and/or workwear of the Seller or other property belonging to the Seller may not be used in any other way than it is set out in these Terms & Conditions.

10.2. All other trademarks, Goods and company names or logos appearing on the Site are owned by their respective legal owners. The Buyer shall have no ownership or copyright rights relating to such trademarks, logos, names by using the Site or the Seller's services.

10.3. All content including graphics, text, design, editing, selections, collection and all software is owned by the Seller. The Seller gives its consent solely to their viewing, electronic copying and printing in paper form for the purpose of placing an Order.

10.4. Any other use of materials from the Site, including modification, distribution, or copying for any purpose other than the purpose of the Order is prohibited without the prior consent of the Seller. The Buyer or any third party acknowledges that the Seller is the sole owner of such materials. By downloading these materials, neither Buyer nor any third party acquires any ownership or copyright. The Seller has the right to revoke this authorization at any time, and any use may be discontinued immediately upon written notice from Seller.

11. Complaints Procedure

11.1. The Buyer shall have the right to complain, i.e. to submit a warranty claim, to the Seller in respect to the Goods delivered within 24 hours at the latest. The Buyer shall send a photograph of the Goods, to which the warranty claim relates, to the Seller on call the Seller on the telephone number +421 903 125 881 and state the Buyer's first name, surname and address.

11.2 In the event the Seller accepts the complaint, the Buyer is entitled to

  1. a) delivery of new Goods within 24 hours as of the Seller's acknowledgement of the complaint,
  2. b) a voucher for the value of the Goods complained of,
  3. c) withdrawal from the contract and refund of the purchase price paid for the Goods.

12. Alternative dispute resolution

12.1. The purpose of alternative dispute resolution between the Buyer as a consumer and the Seller is to reach an amicable settlement and resolve any dispute amicably. In cases where the Buyer is not satisfied with the result of the dispute resolution with the Seller (is not satisfied with the resolution of the complaint), the Buyer has the right to submit a proposal for the initiation of alternative dispute resolution to the alternative dispute resolution entity (hereinafter referred to as the "ADR entity"), which is the Slovak Trade Inspection Authority (hereinafter referred to as the "STI"). All information necessary for the application of ADR is available on the website of the Slovak Trade Inspection www.soi.sk.

13. Final provisions

13.1. These Terms & Conditions govern the rights and obligations of the Seller and the Buyer when shopping through the ananas.wtf on-line e-shop.

13.2.The rights and obligations not regulated by these Terms & Conditions are governed by generally binding legislation of the Slovak Republic, in particular the Act No. 102/2014 Coll., as amended on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller's Premises and on Amendments and Additions to Certain Acts, Act No. 250/2007 Coll. on Protection of Consumers, relevant provisions of the Act no. 40/1964 Coll. the Civil Code as amended and other related regulations.

13.3. The Terms & Conditions are published on the website www.ananas.wtf

13.4. Any changes to these Terms & Conditions shall be effective upon posting on the Site. The Terms & Conditions were last updated on 30 November 2020.

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